Orders, delivery, payment, shipping, returns, refunds

ORDER
Once you have filled in and send the order form, you will receive a confirmation by e-mail and payment instructions. Only after receiving payment your order is definitely placed. The order will be shipped as soon as possible and you will receive a second e-mail with your shipping information and tracking number. 
 
The exact shipping cost for your order will be added on the order confirmation.

PAYMENT
Payment is by bank transfer, instructions will be given on the order confirmation.

SHIPPING

 

Orders are handled within 1-2 business days following payment receiving of the order at the latest, after which the products ordered shall be submitted for delivery by the transport company. For deliveries to arrive within The Netherlands it may take up to 3 days and outside of Europe up to 2 weeks. Please notify Atelier Cecile Spaapen, if you still have not received your purchase after 3 weeks at cmspaapen@gmail.com

Atelier Cecile Spaapen is not responsible for any lost, stolen or damaged shipments. Any damage needs to be reported within two days accompanied by detailed description of damage and photo's. All international shipments are sent with a delivery confirmation and the buyer assumes all responsibilities of lost items.

All prices include handling or taxes, excluding shipping, if delivered to customers within Europe. Shipping costs are calculated based on the weight and size of the purchase. For customers outside of Europe, additional charges may apply. Please contact Atelier Cecile Spaapen if this applies to you.
 

PERSONAL DELIVERY OR PICK-UP


Because all the artworks are unique and fragile Atelier Cecile Spaapen would like to offer a personal delivery within a reach of 30km of Vlissingen. Or you are most welcome to pick-up the order yourself at Zeeaster 9, Vlissingen, NL. Please contact the Atelier to get in touch about pick-up information.

If you do not live in a reach of 30km of Vlissingen, but would like to use our personal delivery or pick-up, please notice on the order form.

RETURN
Artworks can be returned within 14 days, but please send an email first to cmspaapen@gmail.com and let her know which product(s) you would like to return. Without assigning any reason, after which Atelier Cecile Spaapen cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Because it is a small Atelier, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Please use a trackable shipping service or purchasing shipping insurance when returning items. We don’t guarantee that we will receive your returned item.

EXCHANGE
We cannot exchange products since they are unique, there will be a refund.

REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that it may take up to ten business days for your refund to be processed from the moment the order is received at the Atelier.

CONTACT
If you would have any other questions please contact us by email cmspaapen@gmail.com or visit our About page.

© 2020 by Cecile Spaapen.